Privacy Policy & Terms and Conditions


Site Use

By using our website you accept these terms and conditions which may be varied from time to time. It is your responsibility to be aware of the current terms and conditions. If you do not agree to these terms and conditions then do not use this website.

Nothing in these terms and conditions affect your legal rights as a consumer. Relevant laws in the State of Victoria and Commonwealth of Australia will take precedence where they exceed these terms and conditions.

All original content, images and artwork on this site is the copyright of Eclipse Driver Training and may only be reproduced or printed for personal use. You may not otherwise use, modify, copy, print, display, reproduce, distribute or publish any information from this site without our permission. All third party content is used under licence and protected by the copyright of its owner and is subject to the owner’s usage restrictions.

Products and services offered on this site may change at any time without notice. Any information relating these products and services may also change or be updated from time to time.

We provide links in good faith to other websites which contain information we believe may be complementary to our products and services. These sites may have their own Privacy Policy and Terms & Conditions and we are not responsible for the accuracy of the content or advice provided and do not endorse products and services they offer.

 

Protecting your privacy

As an accredited driving school, Vicroads and other government agencies require us to collect personal information from you. Some of this information includes your name, address, date of birth and licence/permit number. From time to time we may also collect other information to help us improve our service to you. Any information we hold about you will be stored securely by us and will not be shared with any other parties except where required by law and only with your prior knowledge. We will only collect this information directly from you and request that you notify us if any of your details change to help ensure the information we hold is current and correct.

 

Fees and payment

Payment must be received prior to the commencement of each lesson and can be made by cash or EFTPOS. Credit card EFTPOS payments incur a 2% surcharge. If you need to pay by another method, please contact us. We do not provide credit and reserve the right to cancel any lesson and charge an administration fee where payment has not been received by the scheduled lesson time. Any outstanding lesson and administration fees must be received 24 hours prior to your driving test.

Any savings or special offers are as advertised on our website and cannot be used in conjunction with any other offer. Savings are based on our standard lesson prices.

Gift certificates and prepaid lesson packages are valid for 6 months from the date of purchase and can only be used by one nominated driver. Gift certificates are not refundable.

Our fees do not include Vicroads appointment, test or licence fees.

 

Cancellations and Refunds

If you need to cancel or reschedule a lesson or change the pick-up or drop-off location, please advise us at least 24 hours before the booking time. Changes can be made by phone, SMS or email. If you do not receive confirmation from us you must try again. Failure to give 24 hours notice will result in the lesson fee being forfeited or an administration fee charged.

We understand that occasionally you may be unexpectedly delayed for your lesson and request you contact us as soon as you become aware of any likely delay. Where you have not advised us, we will wait for you for up to 15 minutes after which time we will consider the lesson abandoned and any fee paid for that lesson will be forfeited or an administration fee charged.

Likewise, if we are delayed past the lesson starting time we will contact you. Where either party is delayed less than 15 minutes we will attempt to make up this time in the current lesson. Where other bookings prevent this, the delayed time will be made up in a future lesson.

Where we expect to be more than 15 minutes late we will give you the option of rescheduling the lesson for another time.

 

For your safety

Lessons can only be provided to holders of a valid Learner’s Permit, Probationary or Full Australian driver’s licence or an acceptable overseas issued licence and must be presented prior to the first lesson.

To ensure driving lessons are conducted safely and legally, all students must always:
• carry their licence or learner’s permit
• be in a fit state to drive
• advise the instructor of any health or other conditions that may affect your driving
• wear comfortable clothing and shoes that will not interfere with vehicle controls
• drive within your capabilities and as directed by your instructor

If you are acting illegally or in a manner that may be unsafe to you, your instructor or other road users, the lesson will be immediately terminated and lesson fee forfeited.

As a driver under supervision the current Road Law states you are liable for all fines, offences and demerit points even while driving under supervision. It is your responsibility to advise us if your Permit or Licence has been suspended or cancelled.